The operator’s notebook.

Give after-hours dental visitors accurate practice answers, website booking and clear urgent contact instructions, with a named owner for next-day follow-up.

Use Niwa to answer published practice questions, explain appointment arrangements and refer clinical or individual insurance decisions to the dental team.

Automate the path from a dental enquiry to a saved request and reception follow-up, while keeping unconfirmed requests separate from booked appointments.

Diagnose wrong Niwa answers by checking source facts, indexing, product variations, business rules and conversation context before changing the model.

Test Niwa’s replies, product choices, cart and bookings on your website or WhatsApp. Verify saved records, mobile use, languages and customer access.

Customize Niwa’s greeting, theme, image and launcher positioning. Check the opened chat, readability and mobile controls before saving the final design.

Set up Niwa for multilingual customer conversations. Check widget labels, greetings, source information and market policies separately for each language.

Update Niwa’s source pages, product records and business rules, refresh site knowledge and verify that a new conversation uses the corrected facts.

Connect Niwa’s customer assistant to accurate WooCommerce products, prices, stock and variations. Verify product answers and the selected cart item.